Enterprise Rent-A-Car

5 star experience! This location is an amazing location, I had to get a rental though my insurance which is super stressful but picking up my rental here was super easy and quick thanks to both Cris & Miranda! They both were super helpful and explained everything I needed to know, they were so busy with customers but didn’t lack anything from me and they were just amazing, they made a stressful experience just easy and quick, and again they were so nice I patient, something you can’t find in customer service these days. Location was also clean and my rental was also clean! 10/10 couldn’t say anything better, thank you again to the both of you!

Every time I need to rent a car, it hasn't been for pleasure, and it is usually a last minute thing. And I am already very stressed out and hoping I am not being a pain, Every single person I have encountered there is wonderful, I don't know who hired you all, but good job. 😊 unfortunately I have another emergency so I am here to try to book another last minute rental, and I got distracted by a negative review and I thought they must be talking about a different location. Even though I will be on the other side of town I refuse to try another location I feel comfortable with them. I am sure I will see a familiar face or 2.. keep it up and thank you 😊

Popped in randomly, without a reservation, needing a car and the team went out of their way to get me one from another location even though they were out. Went so far as to drive me to the other location and even gave me a ride to the train station when I returned the vehicle. Great group working here and wouldn’t hesitate to rent from again. Thanks!

Admittedly I didn't actually rent from this location but Miranda (the GM) deserves a 10 star review, and here's why: My friend had a family emergency and her son was stuck in Tucson without a car so I jumped in to help after the company he tried to rent from neglected to inform him that the driver's ID (his) must match the credit card (his Mom's) and they don't accept debit cards (his). The next company we tried (I called) literally yelled at me on the phone. I was totally calm and he asked me three times for the location. I answered three times "Tucson Arizona, sir" and he began yelling for absolutely no reason (way to go AVIS). He was still yelling when I hung up the phone after thanking him for providing customer dis-service. I called Enterprise and said we were trying to understand if the initial issue was industry standard and Miranda was professional, respectful and kind. She understood my question and concern, and she said "this won't be the answer you want, but I'll explain and then we can try to think of a solution together". WOW! I'm still getting a good vibe just from hearing her smile through the phone and knowing that she truly wanted to help. In the end my friend booked a one-way flight for her son which was actually cheaper than the rental car would have been, but knowing there are good, great, awesome, amazing, caring, helpful, respectful people like Miranda out there made us all feel better. Thanks to Enterprise for hiring people who truly care about the customer. Teresa Nakamura

Very first car rental- called MULTIPLE times to figure out all of the details because I didn’t want to be surprised the morning of picking up the car…. Nonetheless, didn’t receive all the information I needed and ended up with problems at the time of trying to pick up. Made me late for work, ended up not getting the rental, extra $200 of hidden fees, and suddenly needed paperwork I was not forewarned about. May never try to rent a car again after this terrible experience…. And I can guarantee if I do it will not be with Enterprise.

5 star experience! This location is an amazing location, I had to get a rental though my insurance which is super stressful but picking up my rental here was super easy and quick thanks to both Cris & Miranda! They both were super helpful and explained everything I needed to know, they were so busy with customers but didn’t lack anything from me and they were just amazing, they made a stressful experience just easy and quick, and again they were so nice I patient, something you can’t find in customer service these days. Location was also clean and my rental was also clean! 10/10 couldn’t say anything better, thank you again to the both of you!